Your privacy is important to Blue Door Flowers and we take our responsibility regarding the security of your Personal Information very seriously. We are committed to protecting your Personal Information and to being transparent about the information we are collecting about you and what we do with it.
This is how we deal with Personal Information we collect from you, or which you provide to us.
What does Personal Information mean?
Personal Information means:
-personal details provided by you filling in forms on our website or requesting services, including your name, date of birth, address, telephone numbers, email address and debit and credit card information, and
-recipient details provided by you when placing an order in person, by phone or e-mail, including name, address, phone number or email address
Anonymous, non-personally identifiable information
We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns on our website (e.g. to find out the number of visitors to the various parts of the website). This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
How do we use your Personal Information?
We may use your Personal Information to:
-fulfil an order
-send you communications relating to your order (whether a new or repeat order)
-carry out our obligations arising from any contracts entered into between us
-handle enquiries relating to any of our services (such as weddings or events)
-seek your views or comments on the services we provide
-notify you of changes to our services
-send you communications which you have requested and may be of interest to you
We will not use your Personal Information for direct marketing purposes unless you consent to us doing so, or sign up directly to any newsletter or other communications from us.
We will not sell or rent your Personal Information to third parties.
We will not share your information with third parties for marketing purposes.
How long will we hold on to your Personal Information?
We will hold your Personal Information, whether on paper workroom order sheets, or wedding contracts, or debit or credit card and cash till receipts, or on our computer systems, for as long as is necessary for the relevant activity, or as long as is set out in any contract entered into between us.
What about third parties?
We may pass your Personal Information to our third party service providers, agents. sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (such as floristry relay services or payment processors) but we only disclose the Personal Information necessary to deliver the service. We will not release your Personal Information to third parties beyond this or for direct marketing purposes, unless you have requested us to do so, or we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime).
It’s your choice
You have a choice about whether or not you wish to receive information from us. If you want to receive direct marketing communications from us please send your email address to firstname.lastname@example.org.
You can unsubscribe to general mailings at any time by sending an email including the word “stop” in the message title to email@example.com.
You have access to your Personal Information
You are entitled to access the Personal Information we hold about you. Please email any request to our Victoria Taylor at firstname.lastname@example.org
What about security?
-We will treat your Personal Information securely
-Our paper workroom orders are not displayed in a part of our premises freely accessible to members of the public
-Our databases are password protected
-Our databases are backed up regularly and stored securely on a external hard drive
-However, non-sensitive details (such as your email address) are transmitted normally over the internet which is not completely secure. Whilst we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.